How it works
TalkSmart forwards your calls to our automotive professionals based on your preferences. Flexible configuration enables you to forward calls after any amount of rings to guarantee that your customers get fast and easy service.
TalkSmart integrates your inventory right into the interface, enabling our automotive professionals to seamlessly search your inventory, email vehicles to the customer and book a test drive.
With your offers at our fingertips, we can include any special promotions in emails to delight your customers and increase appointment shows.
Each call is unique. We use custom dynamic scripting that can be navigated in real-time to provide a fluid experience for the customer. Whether sales, service or custom campaign, we handle it with ease.
Our automotive professionals are trained to book test drives and service appointments for your dealership. Turn on TalkSmart and increase your appointments on phone calls by up to 40%.
Skill based routing
We route calls based on the skill set of each operator to optimize the customer experience and increase conversion.
Your customer’s experience is our top priority. That’s why we review all calls to ensure that our automotive professionals are providing the best service to your customers.
Take your customer
experience to the next level
Watch calls in real-time and jump in when you want with ResQ, the most advanced hybrid call platform in automotive.
Jump into missed calls
Get real-time push notifications when a customer is in a call. View the call and jump right into the opportunity to connect with the customer instantly.
Give us a whisper
Don’t have time to jump into a call? No problem. Just send us a private whisper message to lend us a hand.
Analyze the productivity of your team with detailed dashboard reporting and performance analytics.