Unlocking a Smarter Customer Journey
For years we’ve been hearing about how more and more consumers are starting their car-buying journey online, and one of the biggest challenges associated with that change is consistency. Buyers want to start online and continue where they left off when they enter a dealership; not start all over like they’re a complete stranger to the dealership. Virtual Retailing is designed to meet the customer where they are. Seamlessly start, stop, and resume, online or face-to-face with a sales rep!
Connecting the Dealership
But this partnership isn’t just for your customers, it empowers every department under your roof. Virtual Retailing provides real-time virtual desking and helps you re-engage customers no matter where they dropped off in the process. By meeting the customer where they are, your staff has a huge advantage when it comes to identifying their needs and presenting a more efficient experience.
What’s Next?With Virtual Retailing now available to all Ford and Lincoln dealerships in the US, dealers can learn more about Gubagoo
here, or start the enrollment process
here!