ChatSmart makes it easy for your customers to communicate with your dealership from any device through multiple channels. Book a test drive, browse inventory, submit a credit application, book a service appointment, all at your customer’s convenience. ChatSmart makes it fast and easy.
Show off your inventory
Over 72% of chats are related to inventory. With your inventory at our fingertips, we can send vehicles in the chat window, and easily look up specs to provide quick responses and help your customers find their perfect match.
Discover the power of video
53% of online car shoppers use videos to make decisions. We provide a richer experience to the customer by sending videos including walkarounds, reviews and specials to give your customer deeper insight and a more visual experience.
Turn links into clicks
Get more link conversion by transforming text links into preview images. Drive more customers to your VDPs and provide a richer experience using Link Preview.
Easily move chat from web to SMS
Let your customers communicate with your dealership by SMS, or easily move a chat from their desktop to SMS if they need to run. With TextNow, your customers are in control of how they communicate with you.
We require opt-in from customers prior to starting a chat, so you can be confident that you are fully compliant with U.S. and Canadian texting laws. Also, we give your customers clear opt-out instructions if they want to end the conversation.
Facebook Messenger integration
Our Facebook integration opens a new communication channel for your customers, keeping you open and available everywhere.
Be where your customers are
Your customers spend an average of 40 minutes per day on Facebook. Now your customers can chat your dealership like they chat with friends and family.
Drive traffic from Ads
Drive traffic from targeted facebook ads right to messenger and re-target those customer based on facebook ID. Send inventory, offers, smiles and more to keep the conversation personal and friendly.
Convenient and easy
More channels, more choice, more convenience. Unlock a new communication channel, build stronger relationships and get more customers for your dealership.
Our patented Behavioral Scoring Algorithm turns your anonymous web visitors into identifiable customers.
Our system identifies users when they land on your website, and begins to profile them based on behavior.
We then track the visitor journey, and score each shopper on our Beast scoring index to segment your traffic into engagement buckets.
Finally, we configure triggers in our system to engage your visitors with special offers, inventory and chat engagements based on unique Beast score.
We invest in our U.S. based
Delivering the best customer experience requires full control of the engagement process. That’s why we staff and train our own chat professionals in-house with absolutely no outsourcing.
With multiple chat labs in the U.S., we invest in our facilities and automotive chat professionals to deliver the best experience for your customers 24/7/365.
Watch chats in real-time and jump in when you want
Our ResQ hybrid chat platform combines the best of fully-managed chat and dealer-managed chat to deliver remarkable experiences to your customers.
Jump into chats
Get real-time push notifications when a customer is in a live chat or text. View the chat and jump right into the opportunity to connect with the customer instantly.
Give us a whisper
Don’t have time to jump into a chat? No problem. Just send us a private whisper message to lend us a hand.
Analyze the productivity of your team with detailed dashboard reporting and performance analytics.
Engage your customers
74% of chats are initiated from the greeter. Displaying a friendly image and relevant welcome text is proven to increase chat frequency. Our greeters make it easy, fast and convenient to start a chat.
Welcoming and friendly
Just like in your physical store, we greet and welcome your customers to your digital storefront. A friendly face increases chats and adds a personal touch.
Experiment with chat messages and find the best call to action for your visitors.
Proactive on VDP
Create smart messages when customer is looking for vehicle details. Engage proactively using Beast scoring and timers to increase appointment conversion.
Our solutions work seamlessly across all devices. Customize your colors and configurations to match the unique look and feel of your website and brand.