Gubagoo Unveils the New In-Store Experience at the 2023 NADA Show

Jan 27, 2023

The new in-person tool bridges common gaps that develop when online customers come into the store to finish the deal.

HOUSTON, Texas – January 26, 2023 – Gubagoo, the leading provider of digital retailing and conversational commerce for automotive dealerships, announced today it launched a new offering it calls the In-store Experience.

The agnostic In-store Experience provides a sleek, unrivaled experience for the customer, whether they’re shopping online, at the dealership, or going back and forth between the two. With the In-store Experience, both the customer and dealer can navigate the deal at any time, resulting in a smooth, seamless, and transparent car buying experience.

“95% of car buyers have a blended buying experience, starting online and finishing in-store. Restarting a deal from scratch when an online customer walks into the store is unacceptable to most buyers today,” said Brad Title, president of Gubagoo. “It wastes their time and your salespeople’s time.”

The In-store Experience eliminates this common point of customer frustration by modernizing dealerships’ online and in-store platforms. Now, salespeople can use an iPad or desktop device to start, continue, or complete a deal when a customer transitions into the dealership.

Here is a peek at some of the many upgrades the new In-store Experience provides, once a customer starts the buying process online and transitions in-store:

Customers will see Orders, Favorites, and Viewed Vehicles in an easy-to-navigate My Vehicles tab.

Dealers will have access to all the tools available to them for assisting customers in the purchase process through the Dealer Toolbar at the bottom of the screen.

Dealers will be able to search for an existing customer within Gubagoo via the Customer Search tool.

Gubagoo’s Offer Builder allows the salesperson to change a deal structure on the spot to keep customers moving through the purchase process.

“This new in-person tool serves the blended buyer type with the same exact buying experience they started online and want to finish in-store,” concluded Title. “To avoid giving your customers a disjointed buying experience and to maximize your staff’s time, the In-store Experience is the ultimate choice. It’s why we say: In-store, online. One experience.”

About Gubagoo
Gubagoo is the leading provider of conversational commerce and retail solutions for both automotive dealerships and OEMs. More than 8,500 dealerships worldwide partner with Gubagoo, including 90% of the top dealer groups in America. The company is headquartered in Houston, Texas, and has major U.S. operations in Dayton, Ohio, College Station, Texas, Tampa, Florida as well as operations in Canada, Mexico, Europe, and Australia. (Gubagoo.com)

Gubagoo Media Relations
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